I got a call once from a restaurant owner in the Glebe — it was a Friday afternoon, and her online reservation system had gone completely dark. No warning. No error message she could understand. Just a blank white screen where her website used to be.
That's the moment this service was built for. Not for slow Tuesday mornings when nothing's on the line — but for that sharp, panicky feeling when your business is live, your customers are trying to find you, and your site has let you both down.
When you reach out for emergency repair, I don't put you in a queue. I look at your site the same day, diagnose the problem plainly, and tell you exactly what it'll take to fix it before I touch a single file. Most emergency repairs are resolved within two hours of me getting access.
Most people don't realize their WordPress site has been hacked until Google flags it — or worse, until a customer calls to say the site redirected them somewhere suspicious. By that point, the damage has usually been sitting there for weeks.
This is where my cybersecurity background becomes your advantage. Most WordPress repair people can delete infected files. Very few understand how the attacker got in, what they left behind, and how to make sure the same door doesn't get pushed open again next month.
My cleanup process doesn't just pull the weeds — it treats the soil. Every infected file is identified and removed. Every vulnerability that made the attack possible is addressed. I'll remove your site from Google's blacklist, restore your visitors' trust, and set up the kind of security layer that makes your site a much harder target going forward.
There's a stat I come back to often: 53% of mobile visitors leave a website that takes longer than three seconds to load. I've seen beautiful WordPress sites — well-designed, well-written, genuinely good businesses — hemorrhaging potential customers because the page just wouldn't load fast enough.
Speed isn't just a technical number on a report. It's the first impression your site makes before anyone even reads a word. A slow site whispers "unprofessional" before your headline has a chance to say anything better.
Beyond visitor experience, Google uses page speed as a ranking signal. A faster site ranks higher in Ottawa local search results. For a small business, that difference can be the gap between a busy month and a quiet one. I dig into the root causes — bloated plugins, unoptimized images, no caching, poor hosting configuration — and fix them one by one until your scores reflect the quality of what you've built.
WordPress powers 43% of the internet, which means there are thousands of plugins all trying to work alongside each other on sites they were never specifically designed to share. Most of the time it works fine. But when it doesn't — when one plugin update quietly breaks a form, a checkout flow, or an entire page layout — it can feel impossible to trace.
The difference between a good fix and a bad one here is patience and method. I don't guess my way through plugin conflicts. I test systematically, isolate the problem source, and fix the actual root cause rather than applying a workaround that'll resurface in three months.
This service covers everything from broken contact forms and WooCommerce checkout errors to layout disasters caused by Elementor or Divi updates. If your site worked last week and doesn't work now, this is the right place to start.
Running a small business in Ottawa means your attention is pulled in twenty directions at once. Your website — the thing that works for you around the clock, generates leads while you sleep, and represents your business to every potential customer who Googles you — probably isn't getting the regular attention it needs.
A care plan is like having a trusted mechanic on call, but for your website. Every month, I check in: plugins get updated (safely, with a backup taken first), your site's uptime is monitored around the clock, security scans run automatically, and you get a straightforward report telling you exactly what happened and what's healthy.
When something does go wrong — and eventually, something always does — you're not scrambling to find help. You already have it. Priority response, no extra emergency fees, and someone who already knows your site inside and out. That peace of mind is what most of my monthly clients say they value most.
Most WordPress technicians can clean a surface infection. My cybersecurity studies mean I understand attack vectors, persistence mechanisms, and how to close the actual vulnerability — not just the symptom. When you hire me to clean a hacked site, you get a hardened one back.
There's no sales team, no project manager in the middle, and no offshore contractor doing the actual job. When you call Webby Guy, you talk to me. When I say I'll have your site back up by 3pm, I'm the one making that happen — and my name is on it.
I live and work in this city. My clients are Ottawa small business owners — restaurants, law offices, real estate agents, contractors — and when things go wrong for them, it's personal to me too. I'm not disappearing after the invoice. I'm here next month if you need me.
I give you the diagnosis first, the price second, and only start working when you've agreed to both. There are no hidden charges, no "it got more complex" surprises, and no invoice that's larger than what we discussed. Straightforward business, every time.
If I look at your site, spend time diagnosing it, and cannot solve the problem — you pay nothing. This keeps me honest, keeps me sharp, and means you're never throwing money at a problem that wasn't actually solved. It's the kind of guarantee I'd want if I were you.
I won't dazzle you with technical jargon that makes the problem sound more serious than it is, or hide behind complexity to justify a bigger invoice. You'll always leave a conversation with me understanding exactly what happened, why, and what was done about it.
Call, email, or fill out the contact form — whichever feels easiest when you're stressed. You don't need to have the technical language ready. "My site is broken" is enough of a starting point. I'll ask the right questions to understand what's happening and give you an honest first impression of the situation, usually within the same conversation.
I look at your site, identify the problem, and tell you what's causing it in plain terms. Then I give you a clear, honest quote. You know the full price before I do a single thing to your site. If you decide not to proceed, the diagnosis costs you nothing — it's part of how I build trust, not a service I charge for separately.
I take a full backup of your site before touching anything — every single time. Then I work through the fix systematically. No rushed band-aids, no changes that create new problems. For most emergency repairs, your site is back up the same day. For more complex security cleanups or multi-issue repairs, I'll give you a realistic timeline upfront and update you as I go.
Once your site is running cleanly, I do a final test across browsers and devices to confirm everything is working as it should. Then I send you a brief, readable summary of what went wrong, what I did about it, and anything you should know going forward. My goal isn't just to fix today's problem — it's to leave you better equipped than you were before it happened.
During business hours, I typically respond within one hour — often faster. I keep my schedule structured so I'm not buried in back-to-back work that makes genuine emergencies impossible to address. If you reach me outside of normal hours, I'll acknowledge your message quickly and let you know when I can begin. I don't promise 24/7 availability, but I do promise honesty about when you'll hear back — which is more valuable than a false guarantee.
Yes, I'll need temporary admin access to your WordPress dashboard to do the work — and in some cases, cPanel or hosting access for deeper issues. This is completely standard practice. I treat all credentials as confidential, I never store them after the work is done, and I'm happy to create a temporary admin account that you can delete once the job is finished. My cybersecurity background means I take your access security seriously — probably more seriously than most.
Then you don't pay. Full stop. The no fix, no fee guarantee isn't a marketing line — it's a real commitment. If I take on a job and can't solve it, the diagnosis and time spent was on me. In practice, this is rare. But it keeps me honest, keeps my skill sharp, and means you never have to wonder whether you've paid for something that didn't actually work.
Yes — Elementor and Divi are the two page builders I see most often in Ottawa small business sites, and I'm comfortable working in both. I can troubleshoot layout breaks, update-related damage, and plugin conflicts within these builders. I'm not a custom Elementor template designer — that's a different service — but if something broke or stopped working in your page builder environment, that's absolutely within scope.
Almost all WordPress work is done remotely anyway — I access your site through a browser just as you do, so geography doesn't limit most services. That said, my monthly care plans are prioritized for Ottawa-area clients because local relationships are genuinely important to how I work. If you're elsewhere in Ontario and need a one-time repair or security cleanup, reach out and we'll see if it's a good fit.
Expect a very normal conversation with someone who knows WordPress well and doesn't expect you to. You describe what's happening, I ask a few questions, and I give you an honest picture of what's going on and what it'll take to fix. No technical gatekeeping, no making the problem sound scarier than it is. Most people who hire me for the first time tell me they wish they'd reached out sooner — the barrier to asking for help is always lower than it seems.
